Q: Is it safe to give online?
Yes. In many ways giving online is safer than writing a check because an electronic gift cannot be lost or stolen. The security of the system is continually managed by Planning Center Online.
Q: What types of bank accounts can I give from?
You can give online from your checking account.
Q: Are there any fees involved with giving online?
Yes, you can choose to cover the fee or have it deducted from your contribution.
Q: Can I make a one-time contribution?
Yes. The system allows the option of either making a one-time contribution or setting up a recurring contribution. For a one-time contribution, you can designate that the contribution should be made immediately. Alternately, both one-time and recurring contributions can be scheduled for a specific date(s) you choose.
Q: What are my options for frequency of a recurring gift?
You have the option to give weekly, twice a month, every two weeks or once a month.
Q: Can I change my personal information, the amount or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply visit the profile page to see and edit your information in Planning Center.
Q: Can I review my donation history online?
Yes. The site will allow you to view the complete history of your contributions given online. Just visit Planning Center’s profile page to see your giving history and make any change to your profile.
Q: Will I still receive regular contribution statements from the church?
Yes. Lakeside will send out electronic giving statements at the end of the year.
Q: When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This timeframe allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Q: Can I designate my gift to a particular cause?
Yes, you can designate your gift to go toward general giving or various other funds as established by the church.
Q: Does it matter which Internet browser I use?
No. Any browser will work.
Q: Will I be able to give to special Lakeside offerings (Thanksgiving Offering etc.) online?
During times when these special offerings are occurring, you will be able to give a one-time contribution toward the special offering.
Q: I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns or comments about the online giving system, please contact us at office@lakesidefellowship.com. You will receive a response from our staff as soon as possible.
Q. Can I use a debit card?
Yes, although the church pays a higher processing fee when using a debit card. So in order to make more of your donation go to ministry work, we prefer you to connect your giving directly to your bank account.